Our Training
Specifically created for UK employees of land-based and online gambling companies, our comprehensive training aims to raise awareness and standards among our industry colleagues and create an empowered, well-trained and engaged employee base.
Our courses consist of:
Safer Gambling Essentials
1. Gambling harm markers
2. Who can be affected
3. Sources of Help in the UK
4. Responsible conduct in the UK
5. What can you do?
6. Regulating Gambling Advertising
7. Complaints and Disputes
8. High Value Customer Guidance
Keeping Crime out of Gambling
1. AML Foundation
2. AML Intermediate
3. Anti-bribery and corruption
Data information and security
1. Data Protection
2. Information Security
Effective Customer Interactions
1. Gambling Advertising
2. Complaints and Disputes
3. High Value Customers
Advanced Crisis Interactions
1. Identifying vulnerable customers
2. Active listening
3. Managing customers with suicide intent and feelings
4. Self-care techniques
Join 1,000s of people who are already benefitting from our e-learning.
Testimonials
“
One of the standout features of the training is the incorporation of short quizzes at the end of each chapter. These quizzes serve as an excellent tool for reinforcing the information learned, helping participants assess their understanding of the material in a concise and engaging way. By summarizing the key points of each chapter in a quiz format, they not only enhance retention but also ensure that participants are absorbing critical information.
Sandra Naughton
Head of Customer Protection Contact Centres
Entain
Learn from the best minds in gaming.
Our courses are created in collaboration with the very best in the industry – operators, AML experts, regulators, researchers, treatment specialists and individuals with lived experience.
The highest standards
Presented by the industry’s leading safer gambling experts, our training is audited and verified by independent third parties to ensure it is accurate and meet the highest training standards.
Accessible bite-sized modules available 24/7 on any device.
Online, interactive and video-based training means employees learn at their own pace.
Compliance-grade reporting
Add and remove users, assign specific training to individuals and run reports to track, measure and monitor progress in real time through our dashboard.
Test your knowledge
Testing ensures that all key concepts are understood. Learners receive a certificate after each completed course.
Get permanent access to our free training in three easy steps.
1. Sign the agreement
2. Provide us a list of those who need access to our free training
3. Start learning
Or get in touch with us if you would like training tailored more to your needs.